Above the Clouds Natural Wear creates quality menswear and wardrobe essentials made from pure Linen, Pima cotton, and others natural fibers. Our collection includes shirts, trousers, shorts, T-shirts, layering pieces, jackets, and scarves.

We use natural fibers only. Our main fabrics include linen, linen jersey, premium Pima cotton, and selected handwoven cotton, chosen for their breathability, comfort, texture, and natural feel on the skin. Each fabric is selected to support a relaxed yet refined wardrobe, especially suited to warm climates and everyday wear.

Yes. NATURAL FIBERS ALWAYS is a core commitment of Above the Clouds Natural Wear. We create our garments exclusively from natural materials such as linen, linen jersey, Pima cotton, and selected handwoven cotton, chosen for their breathability, comfort, texture, and lasting quality. This material-first approach defines our collection and guides every piece we develop.

Our linen clothing is not developed around seasonal trends or fast-fashion cycles. We work with pure linen only, without compromising the natural quality of the fabric, and create pieces designed to remain relevant over time. Each garment is shaped with artisanal care through a slower, more considered approach to production, respecting our standards for design, comfort, craftsmanship, and ethical responsibility.

Our linen clothing is not developed around seasonal trends or fast fashion cycles. We work with pure linen only, without compromising the natural quality of the fabric, and create pieces designed to remain relevant over time. Each garment is shaped with artisanal care, through a slower and more considered approach to production that respects our standards for design and comfort, craftsmanship, and ethical responsibility.

Yes. Alongside our main collection, we offer selected handwoven and naturally dyed pieces, developed in small quantities. These garments and accessories highlight traditional techniques, natural fibers, and plant-based color processes, giving each piece its own subtle variations in tone, texture, and character. Because of this artisanal approach, availability may be limited and each item may feel slightly unique.

Each product page includes a dedicated size guide to help you choose the right fit. We recommend checking the measurements directly on the product you are interested in, as the cut and proportions may vary depending on the garment style. For additional guidance, you can contact us or visit one of our boutiques for personal sizing advice.

You can find the specific care instructions on each product page, as recommendations may vary depending on the fabric and garment construction. We always suggest checking the care guide before washing, especially for linen, linen jersey, Pima cotton, handwoven pieces, and naturally dyed fabrics. Following these instructions helps preserve the texture, color, shape, and natural character of your garment over time.

We expand our collection gradually, following our vision rather than seasonal trends. New garments, designs, and colorways are introduced when they feel aligned with our standards for natural fabrics, craftsmanship, comfort and style. We do not share specific release dates in advance, but you can subscribe to our newsletter to receive brand news and product updates.

Once your order has been placed successfully, you will receive an order confirmation by email with your order details. Please check that your email address is entered correctly at checkout, and review your spam or promotions folder if you do not see the confirmation in your inbox. If you still have not received it, you can contact us with your name and order details so we can assist you.

If you need to modify or cancel your order, please contact us as soon as possible after placing it. We will do our best to assist with changes to size, color, item selection, or shipping details before the order has been prepared or dispatched. Once an order has been shipped, it can no longer be modified or cancelled, but we can guide you through the return or exchange process if needed.

Orders are prepared with care and usually dispatched within 1–3 business days after confirmation. Delivery times vary depending on the destination: orders within Indonesia are generally delivered faster, while international shipments may take longer depending on customs and courier handling. Once your order has been dispatched, you will receive a confirmation email with tracking details.

For more detailed information about delivery times, shipping regions, and international orders, please refer to our Orders & Shipping page.

Once your order has been shipped, we will send you a confirmation email with your shipping reference and a tracking link. You can use this link to follow the progress of your delivery directly with the courier. If you have not received your tracking email, please check your spam or promotions folder, or contact us with your order number so we can assist you.

For online orders, card payments are securely processed through Xendit, our payment platform. If you need assistance, we can also help process an order directly. In our retail boutiques, payment options includes card payment by EDC machine, QR code / tap payment, bank transfer or cash. For any specific payment request, please contact us before placing your order so we can guide you through the best option.

Yes. You can contact us through WhatsApp for assistance with product information, sizing, availability, boutique location, or help placing an order. The WhatsApp link is available on our Contact page, where you can reach our team directly for personal support.

We ship orders from Bali, Indonesia, within Indonesia and to selected international destinations covered by our delivery partners. Domestic orders are shipped through JNE Express, while international orders are sent through EMS Pos Indonesia International, a tracked service often partnered with DHL for final delivery. Current international shipping zones include selected destinations in Asia, Oceania, the Middle East, the United States, and Canada; for other destinations, please contact us before placing your order. Check our Orders & Shipping page for detailed list of destinations.

Yes. We offer free shipping within Indonesia. For international orders, complimentary shipping may be available on qualifying orders, depending on the destination and current shipping conditions. Shipping options and rates are calculated according to the delivery region and shown during checkout. For full details, please refer to our Orders & Shipping page.

For international orders, duties, taxes, VAT, and import charges are not included in the product price or shipping cost. Orders are shipped on a DDU — Delivery Duty Unpaid basis, which means any customs fees required by the destination country remain the responsibility of the customer upon delivery. These charges are determined by local authorities and are outside our control, so we recommend checking your country’s import regulations before placing an order.

Orders are prepared within 1–3 working days after payment confirmation, excluding weekends and public holidays. Estimated delivery time is usually 3–5 working days within Indonesia and 5–10 working days for international orders, depending on the destination and courier handling. Delivery timeframes are indicative and may vary due to customs processing, local courier delays, seasonal demand, or unforeseen circumstances. For full details, please refer to our Orders & Shipping page.

Yes, eligible items may be returned for an exchange or online store credit, subject to approval and our return conditions. We do not offer cash refunds. Items must be unworn, unwashed, unaltered, with original tags attached, and return requests must be made within 7 days of receiving your order or purchase.

The cost and conditions for returning or exchanging an item are explained in detail on our Returns & Exchanges Policy page.

To request a return or exchange, please contact us within 7 days of receiving your order or making your purchase, including your order number, item details, and the reason for your request. Once approved, we will guide you through the next steps and provide the appropriate return instructions.

Items must be returned unworn, unwashed, unaltered, and with original tags attached. Return and exchange costs, conditions, and procedures are detailed on our Returns & Exchanges Policy page.

If your item arrives faulty or damaged, please contact us as soon as possible with your order number, photos, and a short description of the issue so we can review the situation and assist you. If your delivery is delayed or appears lost, we recommend first checking the tracking link provided in your shipping confirmation email, then contacting us if the status has not changed or if you need further support.

Each case is reviewed individually, and we will do our best to help with the courier follow-up or the appropriate solution according to our Orders & Shipping and Returns & Exchanges Policy pages.

Our boutiques are located in Bali, Indonesia, with stores in Ubud, Canggu, and Pererenan. Each location offers a calm and personal shopping experience where you can discover our full collection of men’s garments in linen, Pima cotton, and natural fibers. You can find addresses, maps, and contact details on our Boutiques page.

Yes. Our team can assist you in our boutiques with sizing, fabric information, garment selection, colour combinations, and styling guidance. The boutique experience is intentionally calm and attentive, allowing each customer to explore the collection with time, care, and personal advice.

Yes. Gift cards are available in our retail boutiques and are currently fully integrated for in-store purchases. If you would like to use or arrange a gift card for an online order, please contact our team first so we can confirm what is possible and assist you personally.

Yes. Our loyalty program is currently available through our retail boutiques. It is fully integrated for in-store purchases, allowing returning customers to enjoy dedicated benefits when shopping with us in Bali. For online purchases, please contact our team before ordering if you would like to check whether your loyalty benefits can be applied manually.

Our gift cards and loyalty program are primarily designed for boutique purchases and are not automatically available at online checkout. However, we may be able to assist manually in certain cases. Please contact our team before placing your online order so we can review your request and guide you through the available options.

Yes. We offer simple alterations in our boutiques, mainly adjustments to the length of trousers and shorts. Alterations depend on the garment, fabric, and requested adjustment, and must be confirmed directly with our team in-store. We do not offer complex tailoring or structural modifications.

Yes. All purchases are carefully wrapped, whether they are for yourself or offered as a gift. In our boutiques, we can also provide gift boxes and cards when available. If you are placing an online order as a gift, please contact us before completing your purchase so we can confirm the available options.