Below you will find our shipping policies. Please, feel free to contact us at email@example.com to get any further details required or clarify any information.
We deliver our merchandises from Bali island, Indonesia, where we manufacture our collection.
For domestic orders, Indonesia, we are using JNE EXPRESS services.
For international orders, we are using EMS POS Indonesia International services, a fast services including tracking, that usually partners with DHL worldwide. Furthermore information can be obtained through the link to POS Indonesia. We can only deliver to the destinations included in EMS Services, check POS Indonesia destination. Above the Clouds may cancel any order and process a refund to any customer which their destination is not covered by EMS services, or any destination where flat rate applied does not cover the expedition fees.
Following payment confirmation, we aim to pack your order within 24-48 hours.
For domestic shipping, you should receive your order within 3 to 5 days.
For international shipping, average time should be 5 to 10 working days (Monday through Friday).
These timeframes do not include weekends or holidays.
You can contact us at firstname.lastname@example.org and we will gladly assist you with any questions relating to your order.
Due to strict import/export shipping laws of Indonesia, all returns must be authorised by Above the Clouds Natural Wear. Please email your return request to email@example.com and check in detail our Refund & exchange policicy.
At time we do not offer delivery to PO boxes. Also, it is mandatory to provide a telephone number in addition to name and destination full address.
Availability of products is not fully guaranteed. If an order has been placed, in which an item is not available, we will notify you promptly via email.
A shipping confirmation, including tracking number will be emailed to you.
Above the Clouds Natural Wear is not reliable of any damage caused to the items ordered during the shipping and handling by 3rd parties.
TAXES & CUSTOMS
The prices are displayed in one of the currency available for payment and do not include any taxes due to transportation and import process in the final destination country. Above the Clouds Natural Wear takes no responsabilities for any customs duties, VAT or any taxes payment that may be imposed during the importation of the products. All duty and custom fees that may apply will be the responsibility of Above the Clouds Natural Wear customers.
Zone 1 – Free shipping: Domestic shipment to Indonesia.
Zone 2 – Flat rate USD25: Singapore, Australia, USA, Canada, Hong-Kong, Macao, Laos, Malaysia, Philipines, Vietnam, Cambodia, Thailand, Brunei.
Zone 3 – Flat rate USD40: All others countries.