Return and Exchange Policies

By purchasing Above the Clouds Natural Wear garments or accessories you accept our return policy described below and our shipping policies. Above the Clouds Natural Wear has the right to refuse any return merchandise within reason.

Garments are eligible for exchange or be issued with a credit (on-line or in store). Items purchased on-line cannot be exchanged in our Boutiques, and items purchased in the Boutiques cannot be transformed into an on-line store credit.

ONLINE RETURN

Once the garment has been received by customer, one should apply for returning the items within seven (7) days, adhering to the conditions below:

  • Please send a picture of the garment and the order reference to this email address info@abovetheclouds.store
  • When Above the Clouds Natural Wear accept items return, we will provide  detailed instructions to handle the logistic of it
  • Faulty garments can be returned, for exchange for same item or online shop coupon to be used online only
  • The online coupon can only be used in one order only
  • All online coupons are valid for 3 months from the date of issue
  • We are happy to exchange the size of the same style garment, in the case the item received matches the size charts provided, all shipping costs are borne by the customer)
  • No refunds are applicable

PLEASE NOTE

  • Any purchases made from our online shop cannot be returned to any of our Boutiques
  • No return should be sent at customer’s own discretion, approval of your your request by Above the Clouds Natural Wear is necessary before shipping the garments back
  • Please note that only returns that have been authorized by Above the Clouds Natural Wear can and will be accepted.
  • All shipping costs are non-refundable and all costs for return shipment and duties (both way) will have to be supported by the customer (except on faulty items)
  • We provide a sizing chart for your reference, to be used as a guideline for measurements. We would be pleased to assist you with your decision on sizing and design. Do not hesitate to contact us at info@abovetheclouds.store
  • We do not hold responsible for products lost in transit.
  • There is a seven (7) day policy of returns for faulty items.
  • We do not accept any returns requests on sale items. All sales are final, no exceptions.
  • 5-7 working days for quality control and approval are generally necessary to process the exchange once your garment has been received

SHOP RETURN IN BALI

Our Boutiques in Bali accept returns of merchandise that adhere to the terms described below:

  • New, unworn, unaltered and unwashed garments may be exchanged
  • Any exchange request has to be done within 7 days
  • Garments are required to be exchanged in the same Boutique of purchase.
  • The returned product is required in its original packaging and conditions, tags in order
  • It is necessary to present a proof of purchase – original receipt
  • Garments returns are not eligible for cash refunds or store credits under any circumstance
  • There is no return or exchange on Sale items. All sales on promotion items are final
  • In case of having bought garments in our Boutiques in Bali and willing to exchange a faulty garment, shipping costs will have to be supported by the customer. Please make sure to email info@abovetheclouds.store to get return information.

Thank you for shopping with us at Above the Clouds Natural Wear. We reserve the right to make amendments to our Terms and Conditions at any given time. We assure that we will have all updates accessible online. The continued use of www.abovetheclouds.store is to accept our new Terms and Conditions.

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