Below You will find our customer services policies. Please, fell free to contact us at info@above-theclouds.com to get any further details required or clarify any information.

Please note all payments are in US dollars or Euro for international purchases. 

SHIPPING FEES & DELIVERY SERVICES

Flat rate for Europe: 30 USD

Flat rate for rest of the world: 25 USD

We deliver our merchandises from Bali island, Indonesia, where we manufacture our collection. For international orders, we are using EMS POS Indonesia International services, a fast services including tracking, that usual partners with DHL worldwide.Furthermore information can be obtained through the link to POS Indonesia

We can only deliver to the destinations included in EMS Services, check POS Indonesia destination.

Following the credit card authorization and verification or Paypal payment, you will receive your order within approximately 5-10 days (Monday through Friday). This timeframe does not include weekends or holidays.

Above the Clouds may cancel any order and process a refund to any customer which their destination is not covered by EMS services, or any destination where flat rate applied does not cover the expedition fees.

You can contact us at info@above-theclouds.com and Above the Clouds Customer Service will gladly assist you with any questions relating to your order.

 

SHIPPING RESTRICTIONS

At time we do not offer delivery to PO boxes. Also, it is mandatory to provide a telephone number in addition to name and destination full address.

 

TAXES & CUSTOMS

The prices are displayed in USD and do not include any duty or taxes in destination country; as a result, All duty and custom fees that may apply will be the responsibility of Above the Clouds customers.

RETURN POLICIES

We accept returns within 30 days of the delivery date, except ”On sales” and worn items that are not eligible for a return or refund. If you choose to return an unworn item, we will provide you with a credit of the original merchandise price. Once the item is received by Above the clouds customer service. Please note, we will not refund original shipping charge.

The return credit will be deducted from your next purchase order, or reimbursed to you, at your preference. Please note that  

Above the clouds will not cover any additional shipping fees.. Returned merchandise must unworn, in its original condition and must be returned in original packaging.

EXCHANGES

Please contact customer service at info@above-theclouds.com to assist you with your exchange. We will place a new order and ship it for you after payment reception. Return the original merchandise and upon receipt, we will issue a refund in the original form of payment.